Terms & Conditions

Shipping costs are stated clearly on individual product descriptions. All items will be shipped in suitable packaging for mail purposes. We offer two options for shipping your item: a) by Standard post; or b) by Signed for post, which is more secure as the item can be tracked.

We cannot guarantee delivery times, however items posted to UK addresses should normally be delivered within 48 hours and for International destinations within 10 working days via the Signed for option. Whenever possible, items will be despatched within 2 business days of payment being received.

Please note that you are responsible for settling all import duties, taxes and handling charges that may be relevant to the country where the goods are delivered.

Returns

We aim to provide you with excellent products and customer service so that you will be completely satisfied with your shopping experience. In the event that you are not totally satisfied with your purchase, please contact us by email at [email protected] within 14 days from receipt of your purchase and return the items as soon as possible and, in any event, within 28 days of purchase and we will issue a prompt refund less shipping costs or offer you an item in exchange.

Please ensure all returns are securely packaged to prevent loss or damage during transit. Returns should be sent to: 9 Pittville Gardens London SE25 4DJ We recommend that all returns are sent via recorded delivery as we cannot accept responsibility for parcels lost or damaged in transit. In the event that you would like to return the jewellery if you re not satisfied, you will need to cover the full cost of postage within or outstide the European Union.  We will refund the full cost of postage if your purchase is faulty.

For hygiene purposes, we are unable to offer an exchange or refund for earrings unless they are faulty or damaged. We are also unable to offer an exchange or return for bespoke or personalised commission items.

Personalised and Bespoke Commissions

Please contact us do discuss your requirements.  A deposit of 50% of the cost will be required and balance due one your jewellery is ready for posting.

Warranty & Limitation of Liability

Whilst we make every effort to ensure the Site is as accurate and error free as possible, unless we are at fault, we are not liable for any inaccuracies or errors which are beyond our reasonable control. In particular, we cannot guarantee that colours in our images will be rendered correctly on different computer monitors. The product dimensions supplied are approximate and intended to give an indication of the size of individual products. Products shown in images may not be actual size. If you have any doubts about the colour, size or any other specification of the goods you wish to order, we recommend you contact us prior to placing an order on the Site.

The Site is provided, on an "as is" basis without any representation or endorsement and we make no warranties of any kind, whether express or implied, in relation to the Site or its content.

We cannot guarantee that the Site is free from computer viruses, and you should take your own precautions in this respect. We will not be responsible or liable to you for any loss of content or material as a result of uploading to or downloading from the Site. If a fault occurs in the service you should report it to [email protected] and we will attempt to correct the fault as soon as is reasonably practicable.

We will try to ensure that the Site is always available, however, this access to the Website may be suspended temporarily and without notice in the case of any system failure, maintenance or repair or for any other reasons outside our control, as well as for any breach by you of these Terms.

We will not be responsible to you or any third party for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any indirect or consequential loss in connection with your use of the Site.

This does not affect your statutory rights and we remain liable for:

•   loss, damage, death or personal injury resulting from our negligence;

•   fraud or fraudulent misrepresentations;

Third Party Website Links

From time to time we may link to third party websites which have been carefully chosen for your interest and information however we are not responsible for and do not endorse their content.

If you wish to link to our website or any of its content we ask you to seek permission first. Such permission may be granted at the sole discretion of Crystal & Stone or any of its authorised representatives. Where such permission is granted Crystal & Stone reserves the right to withdraw such permission for any reason whatsoever and at any time.

Data Protection

See our Privacy & Cookies Policy here: [add link address]

Miscellaneous

Variations: Crystal & Stone reserves the right to revise the content of the Site and these Terms at any time without notice. Any changes to these Terms will be posted on the Site and by continuing to use the Site you agree to be bound by any such revised Terms.

Notices: Any notices you wish to send to Crystal & Stone should be sent by email to [email protected] or by post to Amanda Patrick Art House Studio G08 Grafton Qarter Grafton Road CR0 3RP.

Severance: If any provision of these Terms is held invalid, illegal or unenforceable for any purpose by any court of qualified jurisdiction, these provisions shall be severed and the remainder of the provisions hereof shall proceed in complete force and result as if these Terms had been agreed with the invalid illegal or unenforceable provision eliminated.

Assignment: Crystal & Stone may assign, sub-license or otherwise transfer any of its rights and obligations under these Terms to any party without notice.

Entire Agreement: These Terms set out the whole of our agreement and supersede any previous agreements, arrangements, undertakings or proposals.

Governing Law: These Terms shall be governed by and construed in accordance with the laws of England and Wales and all parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.